Talk about bait and switch. We were checking out area funeral homes for a pending death in our family and checked out this place. The owner greeted us and genuinely shown concern - we were very impressed and decided to work with them. When the death occurred, we were given the underlings to handle our loved one's funeral arrangements - a burnt out soul who could have cared less and a young surfer trapped in a Wall Street business suit. We were given no consideration for our requests - especially when thousands of dollars were paid on the day of arrangements to execute our plans. We had to take care of things for ourselves. Also, several family members and friends commented that there was no funeral staff to be found to assist. And, if they were around, they appeared to be telling jokes to each other. What a waste of money!
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