From the moment Mark stepped into my home he had an attitude, he did not wear shoe boots as told in their Peoria yellow pages ad. He asked me if I was a plumber because I asked a question about the plumbing. When I called Mark and asked a few questions he snapped at me, called me names and said I was a pain. I wanted to speak to the owner and he said he was the owner. I think Arnold & Sons should fire Mark -since he does not want the company to get customers jobs. Mark needs to apologize to me for his rude actions. I will contact the BBB and report Arnold &Sons.
RESPONSE FROM Arnold & Sons Plumbing Htg:
from the moment I entered susan benefelds home, she was confrontational and dismissive. When attempting to offer some solution ideas, Susan Benefeld spouted that she was an Engineer. When asked what university she attended, she then arrogantly commented, no, well....I am a Caterpillar Headhunter (i assume for caterpillar hunting engineers)
That same puffy chested vibrato spilled over into our conversation on the phone about a proposal we had given for some work. Susan asked some questions and then began huffing on the other end about what was and wasn't included in the written proposal. Though rarely if ever do we as a company exercise our right to refuse service to anyone, it is our belief that if an agreement between to parties is to go forward, the two parties must first AGREE. It was my judgement that to move forward with the exchange of money for services would have been less than favaorable based on our conversations. The end result was nothing more than that for Susan Benefeld
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