I would like to take the opportunity to respond to the review by a former patient's mother, which was posted by blueeyes594 on 3/14/2012. As an employee of Dr. Cain's for over five years, I have never witnessed such a horrifying verbal attack on a staff at a medical practice or elsewhere until this woman (blueeyes594). On a number of instances, I witnessed our employees attempt to patiently work through issues with this woman, while taking her pounding persecution and name-calling. On two separate occasions, while yelling at our staff, she offended other patients in our office with her excessive swearing. Our office had no choice but to discharge the patient due to the inappropriate behavior displayed and the vile language used by his mother at our office and over the phone with our employees.
As with all businesses, our office makes mistakes. We work very hard to correct them and not allow them negatively impact our patients. Although our office made a mistake in scheduling with her son's EEG, we corrected the error and her son was accommodated immediately, with only a 30-minute loss of time. Other accusations in her review are false. If she had followed the instructions our office had given her, she would not have run into a number of the issues about which she complained.
We welcome comments from our patients and use them to improve. However, we would appreciate comments posted publicly to be accurate. If you have any concerns about any content in the postings or about our practice, I would encourage you to contact our office and ask to speak with the practice administrator. We are happy to answer any questions and look forward to your call.
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