This place lacks everything customer service wise except for one thing: the product/service you paid for.\r
I bought a groupon for laser hair removal. There are several things wrong with this place and how they operate a business.\r
1. Appearance. They are located in a sketchy side alley of a shopping center, no signage and concealed front entrance with shades drawn at all times. \r
2. Friendlyness. The staff barely speaks to you other than your name.\r
3. Make sure you write down your next appointment because you can forget about a confirmation phone call or email. If you don't stay on top of when you get the services you could never hear from them again.\r
4. The procedure takes all of 30 seconds, yet making an appointment is virtually impossible because they are always ""full"" for at least a month.. forget about missing an appointment, you'll have to wait another month to two months to get back in. \r
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If it weren't for wanting to get the laser removal I would never go back here or recommend their services to anyone. Most of the time you feel uncomfortable and unwelcome, and even wonder how they stay in business. There are plenty of other salons/spas that have a nice ambiance, friendly staff and welcoming atmosphere. This is not that type of place. You get what you paid for, and that's it.
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