Wrote this to the manager after a very unpleasant dining experience in March 2012 and never received a response back.
I am writing in response to my families unpleasant dining experience on 3/24/12 at 7:05pm at Kravings in Tarzana. We planned a visit to Kravings to celebrate my sisters birthday and were unable to have a pleasant dining experience due to poor service from our server and manager Lousie. At 7:00pm we arrived and ordered drinks with our server. After receiving our drinks we were only approached by our servers to order additional drinks around 7:30. We requested at 7:40 to our meat servers for a certain type of meat and they replied they would right back with it. At 8:00pm we asked a second time and were told it is on it's way. At 8:10pm we requested to speak with a manger and Louise told us he would grab it right away. At 8:25 pm the meat was not brought to our table and Louise did not return to inform us that the meat was coming up. I asked to speak to the manager and louse did not apologize but asked me to call the general manager to address my problem on Monday night and provided me with your card. At that point we asked for our check and left the restaurant. When our server picked up our check she informed us that Lousie had yelled at her and blamed our service complaint on her. Our server then asked us if she did anything wrong. This was extremely awkward and unprofessional. Lousie did not apologize for the situation and asked me to address my issue with you. I find Louise's behavior extremely unprofessional and unacceptable as a restaurant manager. When we chose Kravings to celebrate by sisters birthday we expected an excellent dining experience like we have received in the past.
more