On our recent visit to El Mariachi in Weston, Florida we were not happy with our total dining experience. The entire time the waitress was hiding on her phone and talking with other servers when our family needed more drink and food. When we asked for more chips or general service, which we had to wave her down if we did need, she gave use an attitude as if she was frustrated that we needed something else. As a family of five we are paying a good amount of money to enjoy the ""dining out"" experience. She never checked on us to see if we needed to refresh a drink or more food etc. The ambiance wasn't even authentic. The kitchen had Michael Jackson blaring while the rest of the restaurant had Spanish music, both were so loud you could not hear either? Besides begging for our food and feeling crazy from the clashing music the food, thankfully was good. I have always liked their food but the service at the Weston location has always disappointed me. I will no longer go to this location which is closer to our home but instead the Hollywood location right near the Cinemark theatres. This store (Hollywood) is much more attentive to your needs as they ensure your dining out experience is a pleasure. I think its time the Weston El Mariachi's management thinks about giving their staff a good dose of customer service training, and basic skills to deal with and make sure customers are happy.
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