I have had several encounters with this store all unfavorable.
One associate did not believe what happened to my phone battery where the water indicators turned red. It was their fault and they gave me a new phone with the same battery! Yet they wouldn't give me a new phone when it broke again. He then threatened me with putting negative feedback on my account.
The second time I was told I could get a new sim card unlocked. When I asked the associate he was very rude and talked to me like I was an idiot. He said I could of done that all online.
This is the worst verizon store I have ever been to. The one in the mall is much nicer. Avoid this store at all costs. It has long lines, very rude customer service where the customer is wrong and they are always right.
I literally hate this place and am trying to find more bad things to say about them. I created an account on this site just to write this review.
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