I feel ripped off! The rules changed when the serviceman appeared at my home. This is not an ethical company. Here's what happened:
1. I was told $39.99 if Appt is at 4:00pm -- and $89.99 if Appt is at 4:30pm. So, I re-schedule to 4:00pm and get off work early to be home on time. Serviceman arrives 4:05.
2. Serviceman performs work; 1) replaced mini-restor (I supplied hardware) and replaced a hose under my bathroom sink. (30 mins total)
3. Then the Serviceman gives me a BILL for $193.00! I asked why wasn't I provided an estimate of the work -- so I can accept/deny service -- I am now given a Bill with no recourse to cancel! So expensive. Why so expensive? He said that my service call was $89.99 + labor. What labor? He basically unscrewed the mini-restor, and screwed in a new one (1 minute)! He then he explained how plugged my sink was said there was a lot of junk he had take out, and had to replace the hose instead! (15 mins). I checked the residue he collected from the sink and there wasn't anything to speak about -- He didn't have to replace the hose, there was nothing pulled from the sink? I then advised Serviceman that my service call is $39.99 -- not $89.99. The serviceman says, ""No, the service fee is $39.99 when its NO LATER THAN 3:00pm."" I advised that I changed my 4:30pm Appt to 4:00pm, due to my conversation with their office that its $39.00 for 4:00pm. He argued and said the fee is $89.99 for a 4:00pm Appt!
4. I spoke to Kurt Bohmer's Office & informed office personnel that I wasn't told the truth about the $39.99 service, instead I was charged $89.99 for a 4:00pm Appt -- PLUS I felt I was OVER CHARGED for the work performed. The office personnel apologized and said I would receive a refund of $50.00 for the misrepresentation by the Serviceman & someone would call me. To-Date, I haven't received a returned call by the owner of the company or $50.00 refund as promised!
I DO NOT Recommended this Company under ANY circumstances due to their Integrity and Ethics. There's no words to describe how one feels when taken advantage of by companies like this. They over-perform on the job to charge more!! And this company CHANGED THEIR SERVICE FEE when they arrived at my home!! Be Warned!!....DO NOT USE Kurt Bohmer Plumbing.
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