When we spoke to you last time we had the car, 9-5 Saab 2000, in for the second time 03/09/2012, the first time was 02/16/2012. On the first go around you convinced me, Carol, John's wife that the car was worth fixing even though two other mechanic shops told us - do not - because John wanted to keep the car, Steve convinced both John and myself the car was worth fixing. Carol asked him outright on the phone and he reassured her it was worth fixing. Even after we had to bring the car back a second time because it was still leaking we still had faith you were telling us the truth - the car could be fixed and assured Carol - face to face - she could take the car on a long trip -no problem.. Well guys, big problems..no long trip...leaking worse that it was when we brought it in and it is now smoking on top of leaking...we are buying a new car this week - as you can surmise we are not happy - especially Carol and I am informing Dom Cedro who recommended you to us of the situation and hopefully he will think twice about bringing his Saabs back..sorry guys..you were polite enough but you cost us $1400.00 which could have gone to a down payment on a new car....
you should have been more honest and upfront about what you could really accomplish...
Carol Sims
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