Hitchcock's RV Services & Sales aka Hitchcock RV Mobile Service
Buyer beware! There is an RV service company in Albuquerque, NM that all RV owners should avoid. It?s Hitchcock?s RV Services & Sales, located at 8200 Broadway Blvd. S.E.This is a real-life horror story that took place over months and left me feeling pecked to pieces in a real-life nightmare.
My recent experience with Hitchcock?s RV Services & Sales now ranks as my worst experience with a service company.
I needed two basic repairs: one was for the tongue jack; the other was for the oven part of my stove. Both are part of my 2009 MaxLite trailer. Temporarily staying at Balloon Fiesta Park in Albuquerque, I called Hitchcock, thinking it would be less expensive to get those items repaired by him rather than going to an RV dealership. By the time I was done with Hitchcock, an interminable four months later, I was egregiously overcharged, spending almost double ($1,950) what it would have cost if I had taken my trailer to a reputable RV dealership and had new parts installed in a day or two.
This Hitchcock movie-like lurid anecdote where I felt pecked at all began in November of 2011, when I first called Hitchcock RV Services and Sales to come out to Balloon Fiesta Park, where I was staying for two months, up from Quemado, NM. Hitchcock, who was reportedly on vacation at the time, did not come out himself. Instead, a young, inexperienced representative of the company arrived. He took my trailer?s tongue jack apart, cut pieces out of it, and then couldn?t get it back together again and working.
The same tech took my stove/oven apart, put it all back together and proclaimed that the oven was working. The oven WASN?T fixed.
At the end of this first highly unsuccessful visit that resolved nothing, I was charged just over $200. That included a $75 service charge and $65 labor per hour (almost two hours worth). I had NO customer satisfaction.
Two more visits by incompetent technicians occurred. On one of those visits my stovetop was set on fire by the technicians.
On the fifth visit, Hitchcock, the owner of Hitchcock?s RV Services & Sales, installed a new tongue jack. As far as the oven was concerned, he said he needed to order a part and then my oven would work. Meanwhile, he presented me with a bill for one tongue jack, $350, plus $600 in labor! That?s a total of $950.
So on the sixth visit, Hitchcock returned, but instead of arriving with a new part for my oven, he came out with a 1998 stove/oven to replace the original 2008 stove/oven I had in my trailer. This 1998 stove/oven had no parts inside: no burner, no thermal coupler, no gas line going to the oven.
Two more visits occurred.
It was the second week of January, 2012, I was back in Quemado, NM, when I called Hitchcock?s RV Services & Sales and asked calmly, ?When are you going to get the parts for the stove/oven? A month, six months, a year??
This is when Hitchcock went psycho. ?I don?t need to talk to a smart mouth!? he shouted back at me. ?Never call my number again.? He then hung up on me.
Finally in February, 2012, Hitchcock visited me in Quemado (ninth visit) one last time with a 2011 stove/oven that he replaced the 1998 stove/oven with because his supplier couldn't find parts for it. He charged me $800 for this new stove/oven, which finally had an oven that worked. (I could have bought a new Atwood stove/oven for $400-$500). He said he wouldn?t charge for a ?house call,? but it was obvious he overcharged me for the 2011 stove/oven, and it had no warranty card.
My advice: Stay away from Hitchcock?s RV Services & Sales. He has proven to me that he?s not a reputable RV service company.
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