My experience face to face with Mr. Pierce and his staff was wonderful. My grandmother referred me to Pierce, as she had had quite a few pieces made for herself there. They worked with us to design a custom wedding band similar to a piece that had in stock. But when we received the ring in the mail it was NOT even close to what I had ""custom"" made.
When we received the ring we also received paperwork detailing the ring and stating that all custom pieces were basically final sale, no exchanges, no refunds.
We didn't mind playing the large price when we thought we were having made EXACTLY what I wanted... but now I feel extremely ripped off. We paid the price of a custom ring but that is NOT what we received.
Instead of making a setting to match my engagement setting, as ordered, they used a stock ring that did not match my engagement setting at all. Also, the stones were set very high and tower over my engagement setting.
I have tried to ignore all of this but I can not stand how it turned out and how it looks! I am so upset because this is my wedding band that I am supposed to wear forever... and we WAY overpaid for this! Yes it is high quality, but this is NOT the ring we designed!
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