This place seems to be great at first. The artists are talented. The environment is clean. And generally the attitude seems to be in check. But at the end of the day, this place still gets only one star for lack of understanding and communication.
My girlfriend and I went into the shop yesterday (04/08/2012) to get some work done for her. She knew what she wanted, and told the artist who was going to be tattooing her. He comped it up real quick, and it looked great. They put the temporary on her, and she liked it. He started to tattoo her, and at first everything looked great, but then about half way through, we both looked over at her wrist (where she was getting the work done) and the artist had started to do this really elaborate shading/glow around the edge of the design.
My girlfriend is not happy with this. It isn't what she wanted, and it wasn't ever discussed or on any of the preliminary designs/comps, and also wasn't part of the temporary that got put on her.
The piece does look good, but it's not what SHE wanted, nor expected she was getting. This is the first rule of customer service oriented professions, and they broke it.
These guys need to put their egos aside and start focusing on customer service. And even with a large ego, it's one thing to say ""this is what I want to do with your design"" and entirely another to say ""I'm going to do this without even asking you first""
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