My first appointment was extremely rushed. There was no personal attention whatsoever, my maid of honor really did most of the work. Although the bridal consultant was very she was so busy helping several customers. I am not sure why you make an appointment if they cannot see you.
The next time we went in was for bridesmaids dress. Some of my bridesmaid were from out town. We asked to pick the dress up from another David's Bridal. The manager Judy said that this was not policy. We then got online to find out that they were running a promotion to have that the dresses could be shipped for free. Once we said fine we will just go to the other store and purchase the dress the manager then had a change of tone.
About 7 months later i tried on m y dress and absolutely hated. I brought it in to the store and they as long as there was not visibly wrong with the dress and it still had the tags we could return for store credit. Of course when I went in for the appointment the manager Judy was again there and everything changed. She told me that another store had already told me that i could not return the dress although I never spoke to another store. I was still trying on dresses and prepared to purchase a whole new gown. When she continually stood outside of the changing room saying condescending and rude things. In tears I finally told my maid of honor that I would not spend another penny in that store. We went to Wendy's Bridal, where I had quality time and a quality experience. The staff at David's Bridal seemed very nice and concerned, the manager however, wanted to pick a fight and just be flat our rude. If you are imaging an experience that you wish to remember your entire life I would look for a more intimate bridal shop. This one's poor management reflects greatly in the time and care that is given to the customers.
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