STAY AWAY .. THEY WILL DOUBLE DIP, OVER CHARGE AND RUN AWAY IF CAUGHT..
Usually I right great reviews, but this time I have to say RUN and call your insurance company before you get ANY treatment. I have had a few problems with dentist trying to overcharge or have me only get premium crowns out of coverage. So when I switched to this office I called ahead and it sounded great.
So I began with my first appointment (after just having 3 root canals at Endodonitst), so just needed crowns. My insurance said it will be $165 per crown and that includes the lab work. That is porcelain not metal. Well at my appointment I waited over 3 hours for xrays and ONE filling. I saw two full movies there, while waiting. The dentist said I needed a few fillings (which I found odd, since I had just been to another dentist a month before) and the crowns. Fine I went with it.The Dentist was gentle and sweet.
Now the Nightmare. The girl comes out to show me the treatment plan. My crowns are $365 each for two teeth and 515 for the 3rd. for just porcelain crowns. I said um not what Met Life said. The dentist office said that Met Life doesn't do the lab fee, so each tooth has a $200.00 lab fee. My bill was going to be 1800 dollars. Holy cow and I am a poor teacher. I paid for the one filling (which was higher than the insurance company) and went home..I booked to come back on the 18th and had just given up on overcharging dentist. When I asked for a copy of the treatment plan, the girl said No because the doctor had a signature on it.
Today to be safe I called Met LIfe and asked them. They said the dentist was double dipping ( they were paying the lab fee and I was) and they would call the office and find out. Met LIfe came back on the line and said the Dentist office wasn't aware of how much Met LIfe was paying, with my policy and it would be $165 per tooth and the office would have a new treatment plan in 30 minutes.
To be safe and figure out my finances, about 2 hours later I went back to the dentist office. I asked for a copy of the new plan. The girl (was extremely rude) said they would be at the price Met Life said. I asked for a printout of the total, with the fillings, so I could transfer funds and be prepared for the appointment. I said I could wait, they were at lunch. Well I waited. Then she came back (some time later) and said well they will be doing Metal teeth on the back 2 teeth now and porcelain on the front. NOOOO!!! that was not what was told the week before. They told me before I could get metal and safe money. I had said no. Now they said that is all I can get, unless i not use the OPTIONAL Porcelain and it would be the 515 fee. Wait, when I asked for printouts or explanations, the computer miraculously was crashing. I asked for a printout or copy for the insurance company, and the girl refused. I left and was in tears.
So I went home and again called Met Life. They had told me at Met LIfe, don't do anything until checking with them. They were Outraged and said the dentist office was changing the treatment plan after the fact. I had signed off on the other treatment plan and they were trying to change it. IT WAS FRAUD.
Met Life called.. First time they were hung up on
Met Life called again... Second time they were hung up on/ caller ID
Third call.. went to fax
by the 4th time the Met LIfe Rep was not happy. She went to Member Services and they are going to deal with the dentist office. I am going to go to the BBB and report fraud and with holding documents I signed. Met Life said to always get copies, I tried.
Needless to say Met Life immediately changed my dentist and called a dentist to make sure they knew what was going on. How can companies rob people so much. Always check with the insurance company to make sure you are not double paying. STAY AWAY FROM THIS DENTIST OFFICE.. I am a hard working, honest Elementary school teacher, and I was taken advantage off, lied too, and they tried to get overpa
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