First of all, I hope nobody is stupid enough to believe the glowing reviews on here, which were written by management. People don't use language like ""they understand my budget and car concerns"" unless it's being written by the tool who wants hide the real attitude at work.
The manager I spoke to this morning gave me the most laughable and ridiculous reason for not honoring a coupon for a free tire rotation, telling me that the coupon IMPLIED that I had to get the service in conjunction with an oil change. When I pointed out that NOWHERE on the coupon was such a fairy tale written, he insisted that that's WHAT IT MEANS even if it didn't say that anywhere . He said, ""Yeah, it's pretty CUT AND DRIED"", clearly not understanding what that phrase means. Hey Terry, why don't you grow a pair and just tell the truth: ""Sorry homes, I ain't honoring that coupon cuz business is GOOD. I'm in West U and I got housewives bringing in Mercedes, BMWs and Lexus SUVs every hour, Beat it bro, and yeah, I saw that you're a veteran by your license plates, and I couldn't care less."" I'd respect you more if you just said it like a man, instead of making up some BS on the spot about how the coupon doesn't really mean what it means.
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