Let me first start off by saying i learned a very expensive lesson! I originally had hire another mover however they ended up cancelling due to date i was moving.
I got a call from this company and they gave me a great quote or so i thought. She stated it was $75.00 an hour. All i was moving was my bedroom set, 3 boxes, a plant , 2 AC's and a microwave. THAT'S IT!!!
I asked the representative if there was any hidden fees and she stated no. She told me my move was a quick move and should be done within 3 hours. So i booked them without researching them.
The day of the move they arrived at least 3 hours ahead of time. Normally that would be great however i work the graveyard shift and didn't get home till 5:30AM. The foreman was a young guy who was very professional. He told me to sign this document that showed the time they started. THAT'S ALL HE SHOWED ME.
We arrived at my new apt which was literally 15 minutes away and this is where he showed me the bill. It was for $12000!!! I nearly fainted. I was like, "" Are you serious?"" They charged me for 10 packs of tape, stairs from the door to the van, the sky the air etc! I was fuming that i started to cry. All i had was $400.00 and that was with tip!!!! Needless to say i said that i wasn't paying for this to return my furniture back. He told me they wouldn't do it, they will bring it to a storage and i would end up paying for the bill and the storage. I felt so bamboozled!!! I called my mother, naturally, and she tried to get in touch with a supervisor. However she was on a conference call. My mother ended up lending me the difference. They did do a great job at setting my furniture up but that was it.
My family is real close so when my cousin found out what happened she decided to call herself. She spoke to a rep by the name of Melissa. She was very pleasant to her and couldn't believe the amount that was charged to me. She told my cousin to call back within 15 minutes. My cousin called back and spoke to Melissa , at least she thought. This representative was rude and abrupt. She told my cousin she couldn't say anything to her and I would have to call myself.
I called and spoke to Melissa who was rude and laughed while i was telling her my complaint. I called her on the laugh and she stated she cough. She just kept saying there was nothing she can do. I told her to shove it up her A$$ and hung up on her.
I couldn't let it go so i called back and spoke to another rep who was so polite. When i told her the story she stated i didn't speak to Melissa. I spoke to Melisha who was the supervisor. This supervisor didn't even correct me to inform she wasn't the representative who was pleasant. She asked if i have the contract, which the foreman never gave me. She told me i can come in the next day to get a copy and speak to a manager who is above the rude Melisha.
The next day i spoke to a manger, i forgot her name. She was very pleasant and told me Melisha was fired. SURPRISE SURPRISE! I guess she had lots of complaints on her. This manager tried to help me and stated the foreman lied to me about returning my furniture. I could of had him return back to my old apt. She stated i should of gotten a hold of someone at the office who would of told the foreman. She also help me get some of my money, $170.00. I mean its not much but it is something.
In conclusion these companies get you with the small fine print. Ask questions, research the company and their reviews. Also don't sign ANYTHING until you see what you are paying for.
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