No exaggeration, the receptionist (the one that looks like a vampire or the woman who starred in ""Girl With a Dragon Tattoo""...take your pick) is the rudest person I have ever had to deal with when booking an appointment for any type of salon service. In fact, all of the receptionists are pretty arrogant and unfriendly (you answer phones and greet people for a living...it's not brain surgery), but she is just AWFUL. Who in their right mind would put someone like that in a position of customer service?
You're salon is in Nashville, not New York City. Stop putting people who think that being rude makes them cosmopolitan out front or you'll continue to lose customers. I see you didn't win any awards this year. You might want to take some practice from the competition. People are paying good money to be treated with courtesy. Your stylists are good, but not so good that I need to tolerate b.s. every time I try to book an appointment or go to get my hair done.
I'm going to Elan. They're receptionists are actually pleasant. Shocker!
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