Some months ago I had breakfast at Uncle Jay’s Twisted Fork in Cherry Valley, MA. I found the service and food to be acceptable, not notable. Having read the article in the Worcester Telegram dated 3/8/2012 about this restaurant recently winning a prize for its “soup/chowda” and other complementary remarks, I thought it was worth another visit.\r
Today, a companion and I went to the Twisted Fork for breakfast and I ordered my usual Eggs Benedict, a personal favorite. Our order arrived promptly and upon cutting into the egg I soon realized it was overdone. I debated for a moment whether to send the order back and knowing that I would not enjoy it, decided to speak to the waitress. By this time there were several more customers and she never came back to check, offer a coffee refill, or even looked my way. My companion finished her breakfast and the waitress came by with a check. My food was basically untouched and when she asked if I wanted her to wrap it, I told her I had not eaten because the eggs were overdone. She pleasantly and quickly said she would take the item off the check.\r
Within seconds the owner/cook, Jay Powell, came to the table with my plate, ran his fingers through the untouched egg and indignantly stated these eggs are fine and walked away. I was stunned, and frankly insulted, by his crude behavior.\r
I went to the counter to pay the check and express my disappointment at his apparent lack of concern for and placement of blame on a customer. I truly felt an apology for his behavior was not unreasonable to expect. With a restaurant full of customers he loudly and irately told me there was nothing wrong with the eggs and no apology was warranted. I asked if he treats all his customers so poorly and I would share this unpleasant experience with friends. He told me that was good because he doesn’t want me or any of my friends there either. \r
Had he not come to my table with such rude and repulsive behavior, I would have paid the bill and left, perhaps unsure whether I would return but certainly not insulted by the owner who lacks any sense of acceptable customer service or satisfaction.\r
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