This is Dave at DMSM in response to pookiej272's review. Unfortunately we get some disgruntled customers from time to time. This particular reviewer revealed enough about herself that we felt we should respond to defend ourselves because she is not being truthful.
Yes it is true the vehicle was reposssessed. It is not true they never made late payments, in the eight months they had the car only two payments were on time. The reason the vehicle was repossessed was they failed to return phone calls after the recurring payment they arranged in an attempt to keep the account current was declined by their bank. Their decision to avoid contact with us to make payment arrangements ultimately led to our decision to repossess the vehicle. We had previously worked with them to overcome financial hardship and would have again but they chose to ignore our attempts to contact them.
It is also true they didn't maintain insurance which they freely admit. Which is not only the law but a contractual obligation. We never denied them access to their property. The repossessions are contracted to a third party and the customers deal directly with their agents post repossession. The vehicle had been cleaned out by the customer prior to being returned to us and they were able to retrieve their personal belongings within one day of the vehicle being repossessed.
I have no doubt they are angry their vehicle was repossessed but it was due to their own actions. We didn't have any communication with them until after the vehicle was recovered and we contacted the repo agent to make arrangements for them to recover the property on Sat which is not a normal business day for the agent. He met them on his own time due to the wallet being in the car. We were never rude to them at any time. To leave a misleading review is dishonest and unfair.
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