Took 2 laptops in and agreed to VIP service to diagnose and fix. VIP is supposed to speed up the process and cover internal repairs. Been over a month now and still waiting on a simple solder job on one of them. Been told every time I call that they are waiting on their boss who comes in NIGHTLY to do the solder job. Yet somehow when I call the next week it is still not done. Parts prices are ridiculous, they wanted like $70 for an ac adapter as well. Was told the other one had a bad motherboard and was quoted a price for the part = to what I originally bought the laptop for. I have basically given up on getting the laptops back because there is no way I am paying them any money at all.
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