I had to take my computer in 7 times at express service rates to remove a virus. I was charged full express service price each time totalling over $1000 in cost. The price on their minimum level gaming system is twice the cost of a comparable system on ebay. Service time even on express service is nearly a week. They dont even have a working link on there website to their online store. They set up the site and never checked it, and basically ignored it from then on... just like they do with their customers.
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