I had Diamon Autoglass come to my home and replace my window. They showed up late and charged me a $20 service charge even though the website says it's free. They changed my window fairly fast but after a few days when it rained, I noticed that my wiper arms was installed incorrectly and the molding was falling off. I called them on a Friday afternoon to come back and fix it and was told that they would call me back with a time that the tech could come back. On Monday, when I still had not received a phone call, I called them back and they told me that the order had already been placed and they didn't know why the work hadn't been done yet, but he would call me right back. 4 hours later, I called them back and got the same story and that he would call me back. On Tuesday, I called them again and was told that they would check in to it and call me back (see a pattern here?) I called them again a few hours later and this time, they told me that they couldn't get a tech out until the next day between 9am and 10am, I agreed to the time. On Wednesday at 10am, I called them to find out why the tech wasn't there yet, they told me that he was running late and would be there soon. At 12pm, I called them again and they told me the tech went to lunch and would call me at 1pm when he gets back. at 1:30, I called them again and they told me they had the wrong address, I gave it to them again and he said the tech would call me when he is on his way. I said no, he doesn't need to call me, I have been here all day and will be here the rest of the day, just get here ASAP and fix my car! It is now 6:30 pm on Wednesday and they are not answering my calls anymore and the Tech still hasn't shown up. I have called them every 10 minutes for the last hour and still they won't answer my call. This has got to be the worst company I have ever had to deal with, I have called them at least 50 times in the last 4 days and am no closer to getting it fixed then I was when I started, and now they won't even take my calls! Not only would I NOT recommend this company, but I am going to write this review on every page that will listen!
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