At approximately 12:45 am on 3/24/2012, I was playing Wheel of Fortune slot machine. After I had put in about $1,500, the machine froze up. An attendant came over and opened the machine to fix it, and after three failed attempts of trying to force the money down and start the machine back up to resume my play, I was told that there was too much money in the box. I still had money in the machine, so after printing my voucher I asked for a senior manager,and was refused. I requested to speak with a gaming official, and was refused again. After I finished playing I went to get a Gaming Official on my own and filed a formal complaint. While I was filing the complaint, Senior managers and an attendant went to the machine that was too full with money, and changed the money box out, and reset the machine. I feel that this was unfair and I should have been brought a Gaming Official when I requested one. I feel I was disrespected and cheated after all the money I spend at your establishment. I am retaining legal counsel in this matter.
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