Where do I begin with how bad this place is. First, let me start by saying that my husband and I enjoy video poker and were thrilled to have a place to go so close to home. Well, we'd rather travel to Atlantic City where they at least know how to treat customers. Let me start with my smallest complaint. You could play every day for a month, but you will not get one more dollar of food money other than the $10 or $15 they assign you for the month. So not only do you spend a fortune in the casino, you have to buy your own food despite spending a lot of money in the place. Even The Sands in Bethlehem adjusts your food comps based on your play.
Now for the biggest complaint -- THE SMOKE AND THE SMOKERS. This is one of the most unhealthy environments I have ever had the displeasure of experiencing. No designated non-smoking area at all! There are two small banks of ""non-smoking"" video poker machines and that is it! They are placed at arms length of the smoking area which is essentially the entire casino. The most a non-smoker could be happy about is not having a smoker sitting right next to them blowing in their face. But wait, there are no signs that even designate these pitiful machines as non-smoking. The only way to tell is to practically get a magnifying glass and look at the little circle with a line through the cigarette on the card reader. Smokers sit at the ""non-smoking"" machine and flick their ashes in the bottom tray of the machines. They give you dirty looks and take their time putting the cigarette out if you have ""the nerve"" to tell them. The last straw was sitting down and informing a rude and belligerent smoker that he was sitting at a ""non-smoking"" machine. His response? ""So don't smoke"" and continued to smoke himself. I complained to staff at the casino (after waiting at least ten minutes to even find someone to complain to -- if you put your assistance light on, nobody ever shows up). First, I got a sympathetic worker who, herself did not smoke and expressed concern for her own health working in this environment. I asked to speak to a ""higher"" manager about the problem. What I got was an inexperienced woman who knew nothing about customer service. She was impatient and more or less told me that it was impossible for them to police the area for people smoking at ""non-smoking"" machines. So essentially they want us, the patrons to police the machines for them. I complained about the rudeness I had just experienced from a smoker, as well as the lack of non-smoking signs. She was abrupt, never offered an apology (even if she didn't make the rules, her attitude could have been better). For the amount of time and money I had spent there, I felt as though I were slapped in the face. Parx cares NOTHING about its patrons. All it cares about is taking your money. Most of the machines don't work properly, buttons are never fixed and routinely rob you of hands due to their unpredictability. I hope there are class action lawsuits against these places eventually, that put their clients' health at risk and basically tell you ""eff you"" should you have the nerve to complain. Non-smokers have absolutely NO rights at Parx.
This casino has no class at any level.
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