I took a pair of my AGL flats to the houston shoe hospital on Chimney Rock. The soles had worn down and I wanted them replaced. I got my shoes back a week later and the soft napa leather was shredded! The upper edges of the binding were eaten away, exposing the elastic and circular pieces of the inside leather were gone. They appeared to have been chewed away by mice or rats. I learned from the manager (who assumed no responsibility for the damages) that they actually send their shoes off to a warehouse somewhere to get the work done. I was extremely uncomfortable and disappointed in learning this fact. Unfortunately my husband had picked them up without looking them over carefully and had already paid. I brought them back promptly and told them and they offered to repair the upper part of the binding with calfskin but not the circles that had been eaten away on the inside and I did not receive a refund. I will never go back there and leave my beloved shoes in the negligent hands of such a poorly managed establishment. I'm just glad I didn't bring in my prized croc-skin boots, as I'm sure that would have ended in some sort of disaster. And I agree with one of the other reviewers: if these guys could be given a negative rating, I would put it as low as possible. If you love your shoes, don't take them here.
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