We knew we were going to have to replace the kitchen sink plumbing pipes and disposal unit, but a clogged sink finally forced our hands. At 9 pm, I scheduled an appointment online for 8-10 am the next morning. I promptly received an email confirmation. At 7:30 am, I received a phone call informing me John would be here in 1/2 hr. John did indeed arrive promptly, and after assessing the situation, thoroughly explained to me what needed to be done and what the cost would be. John was very conscientious about safeguarding my home from tracking in dirt and damaging anything. He was very pleasant and courteous, and repeatedly showed concern about my pets not being harmed or inadvertently getting out the door as he brought equipment in and out. After the job was done, John took time to explain how to protect my new pipes and garbage disposal unit. I have used Roto-Rooter in the past and will continue to do so. However, next time I call I will be sure to request John G. #1482!!!!! My 8 am appointment was wrapped up by 10 am!
more