Simply put, Houk sucks! They are unprofessional, and customers do not seem to be a concern to them. For both the most recent winter and spring services, they have failed to show up during normal business hours, which are alleged to be between 1-5 PM. Today they showed up at 7 PM, and by then I had given up on them arriving at all and was across the street visiting a neighbor. Houk DOES NOT SHOW UP when scheduled. Additionally, I had a problem a couple of years ago with a technician who apparently wasn't trained well, because he crossed 2 wires which resulted in my air not working for a couple of days and my house filled with smoke. Word to the wise: AVOID HOUK AT ALL COSTS. They simply aren't reliable.
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