I recently had an issue with the navigation system on my 2009 Hyundai. I came in to have it replaced. Since it had already been replaced once (in October, 2011), I was told that it was no longer under warranty and that I would be responsible for payment. Obviously, that did not make me happy...and I made my feelings known. My service adviser, Tom, patiently listened, then spoke to the service manager, Morris, about the situation. They both went to bat for me with their rep...and the issue was resolved. Tom then followed up with me, quickly and efficiently, and made sure that installation of the new unit went smoothly. I want to commend them on the quality of people they have on staff...and tell everyone how important it is to the consumer to be listened to and heard.
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