I used to use Firestone for everything, but they started misdiagnosing a few small things about a year ago. Then yesterday I took my truck in for an alignment because I was supposed to leave to go to a funeral this morning.The technician said there was too big of a gap on my pitman arm and the car was unsafe to drive. No one there could help me so I would have to come in first thing to have an estimate done. I got there first thing hoping to get out fast enough to get to the funeral. three hours later they call me and tell me all I needed was an alignment. Now I have missed the funeral of a dear friend all because they did not know what they were doing. I'm done with them. No one even apologized!
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