Firestone Complete Auto Care

I had a check engine light that I read with a $40 code reader that I own. I needed an O2 sensor replaced. I called and was quoted a price of $200. I showed up the next week at 7 am when the store opened and told the clerk that I needed the Downstream O2 Sensor replaced and that I already knew the code status. 2 hours later, I was told that the O2 Sensor had failed, my plug wires were shot and I had an oil leak. I just had the wires changed less that a year ago, and I change my own oil so I know the leak was BS. Then I was told it would be $300 to replace the O2 sensor, $99 for the computer check. Who the hell told you to put it on the computer? If I come in for an oil change that I know needs done, do you test the oil and bill clients $99? How about low air in a tire? ""We checked the gauge and you're right, that's $99."" AVOID THIS SHOP AT ALL COSTS! They take advantage of inexperienced people who know nothing about cars. more

I used to use Firestone for everything, but they started misdiagnosing a few small things about a year ago. Then yesterday I took my truck in for an alignment because I was supposed to leave to go to a funeral this morning.The technician said there was too big of a gap on my pitman arm and the car was unsafe to drive. No one there could help me so I would have to come in first thing to have an estimate done. I got there first thing hoping to get out fast enough to get to the funeral. three hours later they call me and tell me all I needed was an alignment. Now I have missed the funeral of a dear friend all because they did not know what they were doing. I'm done with them. No one even apologized! more

I have never had worse service at a business before this. I had to have some work done on my van and I delcared to never come back to this particular store. The staff was ok -the mechanics explained everything, including things I didn't really need done, but the manager was a piece of work. The woman was very rude to me because I had to bring the vehicle back because the repairs didn't hold. She yelled at me in front of other customers because I wanted the work done again. Luckily she is no longer employed there. PROS: good tire prices CONS: very bad attitude more