I agree with the ""Worst Experiencet"" review. While the facility is nice and the employees are friendly, you need to watch your bill at check-out. When you schedule your party at JUMP FOR FUN in SOUTHLAKE, make sure you read over your contract and all the fine print. I scheduled a ""Weekday Party Special"" on-line for a Monday, confirmed on-line the price of $229 for up to 20 kids. And a ""Jumper's Club"" discount of $20 would be taken off my bill at check-out on the day of the party. Therefore, the party would have been $209 plus any food or drinks we purchased. I was charged $249!! A $40 price difference is quite a bit! The reason I was given for the higher party price was that ""Monday"" was not considered a weekday! Okay, but when you go on-line and click the button for ""Weekday Party Prices"", you are quoted $229, and then you confirm the party and make a downpayment for the $229 party, I consider this FALSE ADVERTISEMENT OF PRICES. No where on the pages I used to schedule my party was there a note that Monday is not considered a weekday. \r
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After numerous phone calls to the manager, Faith, and un-returned e-mails to the owner, I can not believe that 2 months later I am still dealing with such a petty thing. JUMP FOR FUN SOUTHLAKE does not believe that ""the customer is always right"". Also, we ended up having 14 kids versus 20 kids, SO our party price based on the number of kids, should have been $229. The reason given to me for not adjusting the price NOW, is that according to the manager, Faith, ""JUMP FOR FUN CAN ADJUST PARTY PRICES UPWARDS, BUT NOT DOWNWARDS"".\r
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I will be looking at Urban Air as my new fun spot for parties!!
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