I normally don't write reviews, but in this case I had to do so. The unprofessionalism and demeanor of the owner in dealing with a misunderstanding by an attendee at my party was humiliating. Instead of coming to myself of the other party coordinator (an adult) she yelled and berated one of the young boys at my party for helping himself to some pizza and began ranting about a food charge since he didn't want to jump! The owner's action to yell at a child and demand payment was out of line. The boy had no clue of the rules and therefore should NEVER been yelled at. When confronting the owner she defended her actions since he was eating one slice of pizza that was for our party jumpers. I understand that she has a legitimate concern over making sure she gets everyone to pay for any and all services used, however her unprofessionalism in HOW she went about handling the situation rates this place 1 star, because I couldn't give it zero stars. When you schedule a party with this company, please read over your contract and fine print very well. There is a charge FOR EVERYTHING...even if you have extra pizza and someone who didn't jump wants to eat it. Her actions ruined the evening for myself and several attendees at my party...rather than being able to focus on my child and the celebration it was marred by her uncouth actions and inability to apologize for her outright wrong behavior.
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