This company is horrible. My insurance company set up the appointment early Friday morning to have the tow truck meet us at 5pm. We arrive at 4:50pm and sat and waited. At 5:15 I called the company to find out when we should expect them. I was placed on hold for at least 5 minutes, then the woman finally came back on the line to say that the driver was almost there. No apology at all for already being 15 min late. Well the driver finally got there at 5:40pm. after sitting there for 20 minutes, he still hadn't done anything but some paperwork. We told him that the mechanic was standing outside waiting for the car and the driver told us no problem, and that we didn't have to follow him over there. So we waited 5 more minutes to watch him get the car hooked up, but after he just sat in his truck for those entire 5 minutes, we gave up and left. We drove about 2 miles away to go to Dick's to buy our son a new bat (25 min approx) then we left there and went to Malibu to the batting cages for him to practice for tryouts (about 30 min) then we left to go home, and our son said ""Hey there's our car!"" The tow truck driver was JUST taking the car. We called the mechanic apologizing because he was standing out in the rain and it was now 6:45 pm and the car still wasn't delivered to him. So apparently the driver decided to take his dinner break instead of driving the 4 miles to drop off our car first. I would NEVER recommend this place to anyone. We had a boat and trailer that had a bend wheel dragged onto a flatbed a couple years ago and then had it done and delivered to the trailer shop in a third of the time it took this guy to even get out of his truck!
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