I worked for this dealership for 1 year and 6 months as a salesperson and I ended up buying a car with them .
They sold me the car for $3k over the price that they got when the customer traded the car in . I knew all the numbers and the owner told me that he was only doing that for me because I worked to him for so long . ( imagine you guys that walk in as a first time customer )
So they sold me a warranty that they call 4 star plus ( they said the warranty covers everything , except brakes and tires are not included ) this is the best warranty that they have for sale and it is the most expensive one .
After a little less than 2 months, the ""check engine light"" came on . I called the service department and I set up an appointment for service .
After driving 3 hours from NY I got there and after they checked my car they found out that it was a valve which needed to be replaced . $500 was the cost to get it fixed . (Every car that comes in with a problem the owner decides whether he's going to fix it or not .
After I was there waiting for 4 hours that service manager comes to me and says that it wasn't covered by the warranty . So I walked to the owner's office trying to talk to him . He was in the finance office speaking with Matt ( the finance manager that sold me the warranty) he was yelling at him saying that he told him not to sell me the best warranty and that he was suppose me to sell another one .
Marcio Vasconcelos is the owner , but he asks everybody to say that hes not the owner and instead the president so he can get rid of customer problems. I tried talk with the owner thinking that he was going to resolve the problem ,but he didn't even look at me . He treated me like the average clients that walk in and not as an employee which had already worked with him for a year and a half.
Moral of the story, they end up not fixing my car .
That was only my experience ,but I saw many ,many other peoples getting screwed by Direct Auto Mall .
One woman bought a car and her transmission was gone . They didn't want to fix it , so she held a huge sign in front the dealer saying that she got screwed by them . After 2 days that she protested they decided to fix her issue because he was losing a lot of customers due to the woman protesting in front of his dealer .
He told her that hes was going to get her a new transmission . They bought a used transmission and put in the car , and only God knows when this transmission is going to break again . Unfortunately , the poor woman thinks that she has a brand new transmission .
I could be here writing about many cases that I have experienced there as an employee . However, I think this is enough for everyone to know that this dealer is a joke . If you leave a deposit at this dealer, in theory the car should be reserved for you . Truth is , many times they just sell the car to another person that shows up and lie to the customers saying that they found an issue with the car and had to send it to the auction. I do not recommend this dealer for any person or customer. This place will sell you a car and once that's done , let you deal with all the issues even if it was something they promised to assist you with.
That's just a few things that i point it , like a said I was working over there for 1 year and 6 months and I saw many many people having trouble and end up not getting their car fixed .
more