Coyote steam cleaned our sofa and we were very satisfied. However on a different day (same week) another technician steam cleaned our area rug, and we won't use Coyote again. He did not get the rug clean. He added an additional $10 "trip fee" to our bill (even though the first technician did not do this). He wrote our credit card info down incorrectly, and called back later to capture it again. Then, he called back again to say that he left his black light and would be back the next day to retrieve it.
RESPONSE FROM Coyote Carpet Cleaning:
All of our work is guaranteed 100 satisfaction.
I will contact you today, and re-clean your rug.
I am pleased to hear that you are satisied with the upholstery cleaning.
We will do what it takes to make you happy.
I am sorry for your inconvenience.
Having to call and capture your credit card information and holding that flashlight for a few days so that he could pick it up was obviously a hardship for you, I apologize for that.
I will do what it takes to keep you as a customer.
I appreciate your review; we take these very seriously in training our technicians.
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