After 3-4 years of trying to find the mfgr of broken barstools (after the store I purchased them from went out of business), Adam gave me their e-mail and the problem was rectified in record time. No other store/person ANYWHERE would do anything but try to sell me new ones. He asked for nothing and only tried to help. If new ones are needed again, I would buy from him . . . and he's clear across the country!
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