**I am NOT a business owner or a nail tech with a salon and order from Premier Nail Source just for myself and to do my own nails at home. On to the review...**
I've been ordering from premier nail source for awhile now, maybe 2 years and not ONCE did I run into a problem regarding hidden fees, bad shipping or rude customer service. Reading these one star reviews I am actually extremely surprised because my experience is totally different.
Shipping:
My package is always delivered on time and neatly packaged. Only once has an item spilled but that was a free item (that I received by redeeming a code) and it was in a plastic bag so it didn't ruin anything else so no biggy. As for shipping prices, the last time I ordered from them RESIDENTIAL shipping was only $2.95 and I ordered a pretty hefty amount of stuff and I'm located in HAWAII.
(PHOTO'S ON MY BLOG on how it was packaged: www.nicelyvarnished com/2011/04/best-nail-website-ever.html OR Google NicelyVarnished Premiernailsource)
Products:
I've used their Nail Basix 5 min. soak off gel, which worked wonderfully. Nail Basix acrylic system which was OKAY but way better than the stuff you order overseas from Ebay. Overall, you get what you pay for.
Customer Service:
First of all, I've ONLY emailed them and even that went smoothly. I got a reply the next day. However, it seems like LIVE help is on once in a blue moon. I've only seen them on two times.
So why did is minus one star? Because the website is bad quality. The product descriptions are extremely vague and the photo quality is HORRIBLE. Let me ask you Mike if you're reading this, how is a customer going to make a decision whether or not they want to purchase the product if the photo quality is as tiny and my thumb. This frustrates me so much and I can't tell you how many times I've debated to purchase something based on the headline title. In my opinion, upgrade on your photos and product descriptions.
Like I mentioned earlier, I did a review on Premier nail source back in April 2011 if you want to check it out I have product and packaging photos:
www.nicelyvarnished com/2011/04/best-nail-website-ever.html
OR Google NicelyVarnished Premiernailsource
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