Before purchasing Groupn - I spoke with Greg to confirm that service could be scheduled in the AM (as no one is home in the afternoons). He confirmed that this was not a problem as long as I scheduled 7 days in advance. Given these assurances, I purchased a Groupon for 3 two- hours cleaning packages on 1/26. I called on 1/27 to schedule my first of 3 visits. Greg indicated that the first available day with AM appointments was Thur 2/9 and that I would be called 2/8 with the exact AM time. But when Maid Brigade called on 2/8, they told me I was scheduled for 3:30PM. Cliff, the owner, stated that requested times are preferences only and MB does NOT accommodate customer requests. His attitude was take it or leave it. So I left it and got a full refund from Groupon (who was shocked at their poor customer service...why offer a Groupon to get more customers if you don't care about accommodating customers). Essentially MB tried to pull a bait and switch (promised that morning scheduling could be accomodated but then refused to do it).
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