Maid Brigade of the Triad

Cliff you need to learn to pay your employees on their pay date , not the next day , and then not be their to give them their check, when you told them to be there after 1;00 pm on Saturday........(Today) Maybe it is time for my wife to retain a lawyer! more

Terrible! Purchased a Groupon and got the ole' bait and switch too from the owner Cliff. I asked for AM appointments and haven't been able to get one yet. I'm 3 cleanings into a package of 6 and it's a complete waste of money. You can NEVER get anyone on the phone, the don't accommodate any broad requests (like AM or PM), they don't call you back, the cleaning itself is sloppy at best and they're never on time. Last time they were 2 hours late and acted like it was no big deal! Every time I try and schedule a cleaning it takes me days to even get on the books and is nothing but a headache. You'd think they'd be interested in converting Groupon customers to regular customers, but instead they treat you like you're a pain in the butt. Run, don't walk away from Maid Brigade. more

Before purchasing Groupn - I spoke with Greg to confirm that service could be scheduled in the AM (as no one is home in the afternoons). He confirmed that this was not a problem as long as I scheduled 7 days in advance. Given these assurances, I purchased a Groupon for 3 two- hours cleaning packages on 1/26. I called on 1/27 to schedule my first of 3 visits. Greg indicated that the first available day with AM appointments was Thur 2/9 and that I would be called 2/8 with the exact AM time. But when Maid Brigade called on 2/8, they told me I was scheduled for 3:30PM. Cliff, the owner, stated that requested times are preferences only and MB does NOT accommodate customer requests. His attitude was take it or leave it. So I left it and got a full refund from Groupon (who was shocked at their poor customer service...why offer a Groupon to get more customers if you don't care about accommodating customers). Essentially MB tried to pull a bait and switch (promised that morning scheduling could be accomodated but then refused to do it). more

It was the first time ever I hired one of these services for my house, and believe me, I regret it with all my heart! It seemed to be the perfect company: friendly staff, a lot of phone calls and nice emails back and forth before the scheduled cleaning date. Finally, the cleaning day arrived. Three ladies came to my house (instead of 2, as I was told before), and in 2 hours the job was done. A supervisor came to check if the girls did their work properly, he pointed a couple of things that were not done (daughter's bed was not made, front door wasn't cleaned), and then left. Then, I started walking around the house and found out that a lot of the things that were promised to me were never acomplished: the trash in my kitchen was never emptied, the stove top was dirty and full of crumbs, my french doors and windows were not cleaned, etc. I felt really upset! Before the girls left, I asked them for the bill, but they said that I would get one from the main office, and that they'd let me know how much do I owe. Pros: Excellent marketing, ads Cons: Unprofessional, uncaring, bad communication. more