I was having trouble with a laptop that I bought from them in June, kept getting blue screened for no apparent reason. Took it in in December and they completely cleared it and reinstalled the OS for no charge. Unfortunately it started happening again when I was out of state, so I sent it home, and had it taken in to have it fixed again. When that didn't work they swapped it out for a brand new laptop (I just had to pay the price difference). The new laptop works amazingly well and I'm very happy with it.
Pros: null
Cons: null
more