Although I found Dr. Coleman to be very compassionate and informative about my 12 yr old dog's diagnosis, I was very dissatisfied with the clinic manager's attitude and the way she handled payment. It was taking an usually long time to drain fluid from my dog's abdomen and after I had paid the invoice, Michelle stated "We didn't charge you enough. It's taking too long and too many staff members to get this done so we'll have to charge more next time.". My dog is in the end stages of liver failure. The last thing a grieving pet owner needs from the staff at a clinic is a crappy attitude and someone making them feel bad because it taking longer than normal to perform a procedure. It was past closing time on a Saturday and I felt as if she was being nasty to me because she couldnt close for the day. We have been patrons of CTAH for years and after our sweet lab passes away, we'll be looking for a new clinic. It's not always about the bottom dollar CTAH... It's about making your clients feel at ease and well taken care of, especially in times of grief.
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