Pickup scheduled for 6 p.m.; made a call to Paramount at 6:15 when no driver appeared. Dispatcher was very courteous, said he would see what the problem was and would call me right back. Another 17 minutes, no call, no car. When I called back I was put on hold while someone tried to see what the problem was. Finally, returning to the telephone, he tells me there was a problem with the driver or the car and they would be sending another car....in about 30 minutes!!! My 6:30 meeting with pickup now at 7:00 was NOT ACCEPTABLE! Took a cab. Will let everyone know if I get my deposit back.
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Cons: null
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