On October 29, 2012, I purchased a 2006 Buick Lacrosse from Autos Direct Online. Prior to purchasing the vehicle, I called the dealership on 2 occasions inquiring about the 2006 Lacrosse. During both calls, I told the sales representative I live in PA and a vehicle inspection is required. In both conversations, the sales rep. told me they sell vehicles to customers in states that require an inspection and the vehicle would be fully inspected prior to purchase. Based on this information, I traveled to Autos Direct Online on October 24, 2012 to test drive the 2006 Buick Lacrosse, I discussed the requirements for a PA inspection with the sales person. They stated the vehicle would be inspected prior to purchase & any issues would be fixed. I asked if the vehicle would pass PA inspection, and they assured me the mechanics at Autos Direct Online would fully inspect the 2006 Buick and it would pass PA inspection. Based their assurance the vehicle would be inspected properly, I agreed to put down a $500 deposit & return within a week to purchase the vehicle. On October 29, I returned to Autos Direct Online to purchase the car. At that time, they confirmed the vehicle went through a full inspection. I again asked if the vehicle would pass a PA inspection, and they said “yes”. I purchased the vehicle & drove it to PA. On Wednesday, November 28, 2012, I received the title for vehicle & transferred it into my name. On December 01, 2012, a local service garage completed the PA inspection & found several issues w/ estimated repairs of $486.59. Autos Direct Online is responsible for the repairs because either their mechanic failed to inspect the vehicle or the sales person falsely represented the condition of the car by stating it would pass a PA inspection. I spoke w/ a sales representative at Autos Direct Online via web chat & sent an e-mail with the repair estimate. No response. I was forced to go through the Better Business Bureau. Please note that Autos Direct Online offered me $100 to post a positive review on this site. They even provided a print out with instructions. Obviously, I am VERY dissatisfied with this dealer and their response to my complaint.
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