What a horrible service experience. Second time, never again. A few months back I took my old Ford Explorer (city beater car) in for an oil change and asked that tires be rotated and new wiper blades be installed. When I arrived to pick it up only the oil change had been done even though I had specifically requested the other services. We took care of the wipers but I wasn't bringing it back for the requested tire rotation. Today I brought my wife's Jeep in at 7:30 AM. We had banged a tire and wanted to confirm whether it could be repaired or needed to be replaced. The service advisor told me that they would check and let me know right away. At 2PM I called and they said they were just getting to it. At 4PM I called again and they said it needed a new tire but that they did not carry that model. Moreover they said they could not confirm whether they could get the tire during the next day. I picked it up and will now waste the better part of tomorrow - but I will go back to the dealer where the service is gold plated. The problem with the Firestone place is that there is little quality control on the work and the service orientation is non existent. What a shame since they are so conveniently located to me. They didn't even apologize for wasting the day. Horrible experience. I should have read the reviews on Citysearch.
more