I was traveling to New York. My convertible top got stuck in the down position on my 2010 Bentley GTC - I called another Bentley dealership and their service department was closed. I called Bentley Downers Grove and they said there service department was closed on Saturdays,but they will have the service manager contact me. Within 10 minutes Tom Baldasarri the service manager called me back .He arranged to have a loaner vehicle dropped off at the Drake Hotel and had my vehicle towed to Bentley Downers Grove. That is SERVICE - that is what I excepted from a Bentley dealership. not the reply - we are closed. My Bentley was repaired on Monday. Tom had my Bentley flatbed back to me that afternoon and they even picked up their loaner vehicle. They performed a full detail on my vehicle. That is what I call ""GREAT SERVICE"". This was all done at no cost to me.
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