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We called Best Heating & Cooling to service our Furnace. Mike from Best Heating & Cooling was the guy who showed up and looked at our Furnace. We called Best because their company serviced our area. When we called the lady one the phone was very polite and she spoke with a smile. She told us she could get a Technician over to our house in an hour. I was thinking yea right but wouldn't you know Mike showed up 45 minutes after I called Best Heating & Cooling. He introduced him self as Mike and he let us know that he would be giving us a free Estimate. At this time I'm thinking that sure he will give me a free Estimate but he will charge me for it some where else right. Well I was wrong again. We have called different heating and cooling companies from time to time and we were never able to match price with customer service so we were never able to find a heating and cooling company that we would call our go to guys. Little did Mike know at the time but I'm also a landlord so I was actually interviewing Mike to be my go to guy for my many different properties that I own in the DuPage County area. As you can see by my 5 star rating that he passed. Mike serviced my Furnace and he explained to me that all I needed to do is have my unit cleaned out and then it should work properly for me. Again I'm thinking ok I will agree to the cleaning but how much will this cost me and will this really be all I need or is he just setting me up for more charges? Again Mike surprised me he spent about 45 minutes cleaning out my furnace and he put in a new filter and it only cost me $40. My furnace works great now and I called him to service one of my other properties. Again Mike showed up on time and he didn't inconvenience me by making me go to the property. Mike sent me an invoice with a link to paypa to pay for his services for that day. At this property I have two Furnaces that I asked him to clean and this time Mike from Best Heating & Cooling gave me a discount for the two units. I was expecting to pay $80 but Mike said because I was a repeat customer and because I had 2 furnaces he would only charge me $70. I couldn't believe it. I have called other heating and cooling companies before and they charged me abot $100 just to clean one Furnace and here this company only charged me $70 for two furnaces. This was the best experience I have ever had with any contractor and I have revered him to my friends and family. The lady on the phone told me that they have a referral program so if I refer someone to them they will give me 10% off my next service. Again they surpassed my expectations. Good job Best Heating & Cooling for hiring such a polite and honest guy to go out in the community and represent your company. I will deffinatley call Mike at Best Heating & Cooling for all of my heating & cooling needs in the future. If I could give them a rating here it would be 10 stars. Thanks Mike your the Best.
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