I have been a patient at Clinix for many years; lately the practice has gone downhill... in fact it fell off a cliff. \r
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I am diabetic and had blood tests ordered by an endocrinologist at another practice. I asked the lab to add another test while they were my drawing blood which they did. Anyway, the lab took the extra blood vial for the test and told me that I needed my ""regular"" provider to call in an order for that specific test. So I called Rachelle Webster at Clinix, left a message and assumed it was handled. A week later I got a letter from Rachelle telling me that they had been trying to contact me (untrue, I have one phone that records each call and had no calls or messages). Her letter also said that she didn't order the test since I hadn't been to the office for a year. Huh? The blood was already DRAWN, it was a routine test and it cost MONEY out of my pocket, was wasted and would have to be REPEATED. I was quite unhappy. \r
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So-- I went ahead and made an appointment with Rachelle for a check-up. Seemed like extortion to me; she didn't need to see me to tack on a PSA blood test to some other blood work. She just needed to bill me and had LOTS of available appointments to fill. So I made the appointment anyway, was stuck in traffic and was 10 minutes late. When I got there, I signed in and the receptionist was on the phone and had several people in line paying bills, etc. and when she finally told Rachelle I was there it was 30 minutes past my appointment time. I had read an entire magazine on the death of Larry Hagman by then... The receptionist told me I needed to reschedule--- I WAS FURIOUS. So I left a voicemail for one of the owners--- did I get a return call? No. So then I tried to send her an email and their website crashed several times. Will I return to Clinix... unlikely.
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