I want to formally thank you fo the manner in which you, especially Ron, handled the recent error in my 'stand-by' reservation. Every effort was made to do the right things..and you did. It speaks volumes for the classy oraganization that the Wilderness Unlimited represents. You can be sure that I will communicate your good will to as many members as I can. I know that all of us make mistakes... It's human nature. However, when one accepts responsibility and then goes to great strides to correct the error and/or make difficult/unpopular adjustments, he or they are extremely honorable.
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