A couple of weeks ago I was lost in your store, needed service and got a big run around until I met RAFAEL GARRIDO. He was extremely knowledgeable, courteous, attentive and kind. He knew how to determine exactly what I needed, what my options were and what steps I needed to take to resolve my problem. I don't know what you're paying RAFAEL but I doubt if it's enough! Perhaps you could put him in a role as trainer/teacher? Thanks! Toni
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