We had a bad experience elsewhere at another brand dealership before walking in the door at Lexus of Marin, but after deciding no to that other brand, we did more online research on our #2 choice car, the Lexus RX350. The car had the features and look we wanted and we liked their awards for low maintenance and good service. I have to say it was nice when we walked in the door and they didn't jump right on us, one person nicely asked if we had questions and when we said yes, he called on the next sales person who's turn it was. (very civilized!)
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